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Often asked: Hotel Receptionist Job Description?

What are the duties of a hotel receptionist?

HOTEL RECEPTIONIST

  • welcome and greet guests.
  • answer and direct incoming calls.
  • inform guests of hotel rates and services.
  • make and confirm reservations for guests.
  • ensure proper room allocation.
  • register and check guests in.
  • confirm relevant guest information.
  • verify guest’s payment method.

What are the duties of a front desk receptionist at a hotel?

Responsibilities

  • Perform all check-in and check-out tasks.
  • Manage online and phone reservations.
  • Inform customers about payment methods and verify their credit card data.
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms.

What are the duties and responsibilities of a receptionist?

Receptionist

  • Serves visitors by greeting, welcoming, and directing them appropriately.
  • Notifies company personnel of visitor arrival.
  • Maintains security and telecommunications system.
  • Informs visitors by answering or referring inquiries.
  • Directs visitors by maintaining employee and department directories.
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What are the duties of a front desk receptionist?

Front desk receptionists usually act as gatekeepers for an office. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. It is the front desk receptionist who greets anyone who enters the building.

What is the salary of a hotel receptionist?

An early career Hotel Receptionist with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of ₹152,605 based on 27 salaries. A mid-career Hotel Receptionist with 5-9 years of experience earns an average total compensation of ₹225,000 based on 8 salaries.

How can I be a good hotel receptionist?

10 Traits of a Great Hotel Front Desk Agent

  1. Empathetic and Caring. When guests approach the front desk to check in, they may be tired from their travels.
  2. Willing to Go Above and Beyond.
  3. Ability to Anticipate Guests’ Needs.
  4. Engaging and Inquisitive.
  5. Calm, Composed.
  6. Always Smiling.
  7. Knowledgeable about the Local Area.
  8. Resourceful.

What skills does a hotel receptionist need?

You’ll need:

  • customer service skills.
  • sensitivity and understanding.
  • to be thorough and pay attention to detail.
  • patience and the ability to remain calm in stressful situations.
  • the ability to work well with others.
  • excellent verbal communication skills.
  • administration skills.
  • the ability to understand people’s reactions.

What is the job description of front desk?

A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget.

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What skills do you need to work front desk at a hotel?

They speak with guests in person and over the phone all day, so it is important that they speak clearly and maintain a positive tone.

  • Greeting.
  • Nonverbal Communication.
  • Oral Communication.
  • Phone Etiquette.
  • Formality.
  • Adherence to Policies and Procedures.

What are receptionist skills?

Receptionist top skills & proficiencies:

  • Customer service.
  • Overachieving attitude.
  • Verbal communication skills.
  • Written communication skills.
  • Friendly.
  • Professional.
  • Adaptable.
  • Patience.

How do you describe a receptionist on a resume?

Duties of a Receptionist may include:

  • Greeting and welcoming guests and providing them with a positive first impression of the organization.
  • Directing guests and answering their questions.
  • Notifying other workers of visitor arrival.
  • Maintaining security and telecommunications systems.

What is a good receptionist?

Naturally, a receptionist should have excellent verbal communication skills. Active listening and great customer service skills also are a must. A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly.

What is required for a receptionist job?

Receptionist Requirements:

Associate’s or bachelor’s degree in a related field. Prior experience as a receptionist or in a related field. Consistent, professional dress, and manner. Excellent written and verbal communication skills.

How do I become a good front desk receptionist?

Equip your company with the following receptionist tips and tricks to make sure all of your callers have a great first impression.

  1. Smile Often.
  2. Avoid Eating & Chewing Gum.
  3. Refrain From Using Mobile Devices.
  4. Keep a Message Pad Handy.
  5. Take a Breath.
  6. Use the Caller’s Name.
  7. Be Polite & Use Pleasantries.
  8. Avoid Saying “I don’t know”
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